Your privacy matters to betjam. This policy explains exactly what personal data betjam collects when you use the platform, how that data is used, who it may be shared with, and what rights you have over your own information. We've written it to be clear and straightforward — no legal jargon where plain language works just as well.
Our Commitments
These are the core privacy commitments betjam makes to every player. The full details are in the policy sections below.
All data transmitted between your device and betjam is protected by industry-standard TLS encryption. Your personal and payment details are never sent or stored in plain text.
betjam does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the betjam platform ecosystem.
You have the right to access, correct, and request deletion of your personal data at any time. Contact betjam support and your request will be handled promptly.
betjam only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. Nothing more is collected without your consent.
betjam retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Data is securely deleted when no longer needed.
In the unlikely event of a data breach that affects your personal information, betjam will notify you promptly and take immediate steps to contain and investigate the incident.
betjam is an online gaming platform operating at betjam.bid, serving players primarily in Bangladesh. When this Privacy Policy refers to "betjam", "we", "us", or "our", it means the betjam platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who visits, registers on, or uses the betjam platform.
betjam is the data controller for the personal information collected through the platform. This means betjam determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
This Privacy Policy applies to all personal data collected through the betjam website, mobile browser experience, and any communications between you and betjam's support team. It does not apply to third-party websites or services that may be linked from betjam.
betjam collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically as you interact with betjam. The table below summarises the main categories of data betjam collects and why.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, username | Account registration, age verification, identity checks |
| Contact Data | Phone number, email address | Account communications, support, security alerts |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring, platform improvement |
| Verification Data | National ID, passport copy (when requested) | KYC compliance, age and identity verification |
betjam does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
betjam uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main ways betjam uses your personal data are:
betjam does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how a decision affecting your account was made, contact betjam support.
betjam may use aggregated, anonymised data — data that cannot identify any individual — for internal analytics, reporting, and platform development. This type of data is not personal data and is not subject to the protections in this policy.
betjam processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
betjam uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file placed on your device when you visit betjam. Cookies do not contain your personal details such as your name or payment information.
betjam uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the betjam platform performs for you. betjam does not use third-party advertising cookies or tracking pixels.
betjam does not sell, rent, or trade your personal data. betjam may share your data with carefully selected third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties betjam may share data with are:
All third parties who process personal data on betjam's behalf are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection requirements. betjam does not permit third-party service providers to use your data for their own marketing purposes.
betjam takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While betjam takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for betjam and never share your login credentials with anyone.
If you suspect your betjam account has been accessed without your authorisation, contact the support team immediately via live chat. betjam will investigate and take appropriate action without delay.
betjam retains your personal data for as long as your account is active and for a reasonable period afterwards, as required by applicable law and legitimate business needs. The general retention principles betjam follows are:
When personal data is no longer required, betjam deletes or anonymises it securely. If deletion is not immediately possible due to technical constraints, betjam will isolate the data from further processing until deletion can be completed.
betjam respects your rights over your personal data. Depending on applicable law, you may have some or all of the following rights in relation to the personal data betjam holds about you:
Request a copy of the personal data betjam holds about you and information about how it is used.
Ask betjam to correct any inaccurate or incomplete personal data held about you.
Request deletion of your personal data where betjam no longer has a lawful basis to retain it.
Ask betjam to restrict processing of your data in certain circumstances while a dispute is resolved.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to betjam processing your data on the basis of legitimate interests in certain situations.
To exercise any of these rights, contact betjam's support team via live chat or email at [email protected]. betjam will respond to your request within 30 days. In some cases, betjam may need to verify your identity before processing your request.
Exercising your privacy rights will not result in any negative consequences for your betjam account, unless the request itself requires account closure — for example, a request for full data deletion.
The betjam platform is strictly for adults aged 18 and over. betjam does not knowingly collect personal data from anyone under the age of 18. If betjam discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor has registered on betjam or provided personal data to the platform, please contact betjam support immediately at [email protected]. betjam will investigate and take appropriate action without delay.
betjam may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.
Where changes are material — meaning they significantly affect how betjam processes your personal data or your rights — betjam will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Your continued use of betjam after any update constitutes acceptance of the revised Privacy Policy.
betjam encourages you to review this policy periodically so you are always aware of how your personal data is being handled. If you have any questions about a specific change, contact betjam support and the team will be happy to explain.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way betjam handles your personal data, please get in touch. The betjam support team is available 24 hours a day, seven days a week.
Email: [email protected]
Live Chat: Available 24/7 directly on the betjam platform
betjam aims to respond to all privacy-related enquiries within 30 days. For urgent account security issues, live chat is the fastest way to reach the team. betjam takes every privacy concern seriously and will always provide a clear, honest response.
For further information about your rights and data protection in Bangladesh, you may also refer to the relevant national data protection authority or legal guidance applicable in your jurisdiction.