Gaming on betjam is meant to be fun — a way to enjoy your free time, not a source of stress or financial pressure. betjam takes responsible gaming seriously and provides every player with the tools, information, and support needed to keep their gaming in a healthy place. This page explains what those tools are, how to use them, and how to recognise when gaming might be becoming a problem.
Support available every day, any time you need it
Strict age verification on every betjam account
Instant activation for all responsible gaming tools
All responsible gaming tools are completely free to use
Our Tools
These tools are built into the betjam platform and available to every player at no cost. You can activate any of them instantly from your account settings or by contacting support.
Set a daily, weekly, or monthly cap on how much you can deposit into your betjam account. Limits take effect immediately and can only be reduced — not increased — within the same period. This is the simplest way to keep your spending predictable.
Choose how long you want to play in a single session. When your chosen time is up, betjam will send you a reminder notification. It's a small nudge that helps you stay aware of how long you've been playing without interrupting your flow.
Take a short break from betjam without permanently closing your account. You can set a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
If you feel you need a longer break, betjam's self-exclusion tool lets you suspend your account for a set period or request a permanent exclusion. Self-exclusion is available instantly via account settings or by contacting the 24/7 support team.
betjam's system monitors account activity for patterns that may indicate problem gambling — such as rapid increases in deposit frequency, chasing losses, or unusually long sessions. Where these patterns are detected, betjam may proactively reach out to offer support.
Enable periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a simple but effective way to stay grounded and make conscious decisions about your gaming.
betjam believes that gaming should always be a form of entertainment — something you choose to do for fun, with money you can comfortably afford to spend. The platform is built with that principle at its core. Responsible gaming is not just a policy box betjam ticks; it is an active, ongoing commitment that shapes how the platform is designed, how accounts are monitored, and how the support team operates.
betjam's responsible gaming programme covers three areas: prevention, early intervention, and support. Prevention means giving every player the tools to manage their own gaming before it becomes a problem. Early intervention means betjam's systems actively look for warning signs and reach out when they are detected. Support means making it easy for any player who is struggling to get help quickly, without judgment.
All responsible gaming tools on betjam are free, available 24/7, and can be activated instantly. You do not need to explain yourself or justify your decision to use them. betjam's support team will never try to talk you out of setting a limit or taking a break.
Responsible gaming means making informed, conscious choices about how you gamble — how much time you spend, how much money you use, and how gaming fits into the rest of your life. It is about staying in control so that gaming remains a positive experience rather than a source of harm.
Most people who play on betjam do so without any problems. They set a budget, play within it, and treat gaming as one of many leisure activities. Responsible gaming is about maintaining that balance. It becomes a concern when gaming starts to take priority over other things — work, family, finances, or mental wellbeing.
betjam recognises that problem gambling can affect anyone, regardless of age, income, or background. The platform does not make assumptions about who needs support. Instead, betjam makes responsible gaming tools available to every player and encourages everyone to use them as a matter of good habit, not just as a last resort.
Responsible gaming is a sign of a smart player, not a weak one. Using betjam's tools to manage your play shows you understand the game and are in control of your experience.
Problem gambling does not always look obvious from the outside, and it can develop gradually. betjam wants every player to be aware of the warning signs so they can act early if needed. The following behaviours may indicate that gaming is becoming a problem:
If you recognise any of these signs in yourself, please use betjam's responsible gaming tools or contact the support team. Acting early makes a real difference. You do not need to wait until things feel out of control.
Take a moment to honestly answer the questions below. This is not a clinical test — it is a simple way to check in with yourself about your gaming habits. If you answer "yes" to two or more of these questions, betjam recommends using the responsible gaming tools or speaking with the support team.
If two or more of these apply to you, please reach out to betjam's support team via live chat or email. The team is trained to help and will treat your situation with complete confidentiality and respect.
All of betjam's responsible gaming tools are accessible directly from your account. Here is how to activate each one:
Log in to your betjam account and go to Account Settings. Select "Responsible Gaming" and then "Deposit Limits". Choose daily, weekly, or monthly and enter your preferred amount. The limit activates immediately. To reduce a limit, the change takes effect right away. To increase a limit, a mandatory waiting period applies.
In the Responsible Gaming section of your account settings, select "Session Reminders". Set the duration after which you want to receive a reminder — for example, 30 minutes or 1 hour. betjam will notify you when your chosen time is reached during any gaming session.
Select "Cooling-Off" in the Responsible Gaming menu. Choose your preferred duration: 24 hours, 7 days, or 30 days. Once confirmed, your account will be suspended for that period. You will not be able to log in, deposit, or play. The cooling-off period cannot be cancelled once it starts.
For a longer break, select "Self-Exclusion" in your account settings or contact betjam support directly via live chat. You can choose a fixed exclusion period or request permanent exclusion. betjam will process your request immediately. During self-exclusion, betjam will not send you any promotional communications.
Enable reality checks from the Responsible Gaming section. Set the interval — every 30, 60, or 90 minutes — and betjam will display a brief on-screen summary of your session time and wagering activity at each interval. You can dismiss the reminder and continue playing, or choose to stop.
If you have any difficulty accessing these tools or prefer to have them activated by the betjam team, contact support via live chat at any time. The team will set up any tool on your behalf within minutes.
betjam is strictly an 18+ platform. No one under the age of 18 is permitted to register, deposit, or play on betjam under any circumstances. Age verification is carried out during the registration process and may be requested again at any point during your time as a betjam player.
If betjam has reason to believe that an account is being used by someone under 18, the account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned and the account will be permanently closed.
betjam also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. If you share a device with a minor, make sure your betjam account is protected with a strong password and that you log out after every session.
If you suspect that a minor has accessed or registered on betjam, contact the support team immediately at [email protected]. betjam will investigate and take action without delay.
Most players on betjam enjoy the platform without any issues. These practical tips can help you keep it that way and make sure your gaming stays a positive part of your leisure time:
If you feel that your gaming on betjam — or anywhere else — has become a problem, please reach out for help. There is no shame in asking for support, and acting early makes recovery much easier. betjam's support team is available 24 hours a day, seven days a week, and will treat every conversation with complete confidentiality.
In addition to betjam's own support team, there are organisations that specialise in helping people with gambling-related difficulties. betjam encourages any player who is struggling to seek professional support alongside using the platform's built-in tools.
When you contact betjam's support team about a responsible gaming concern, the team will:
Reaching out is the right move. betjam's team is here to help, not to judge. Whether you want to set a small deposit limit or request a full self-exclusion, the support team will handle your request quickly and without any pressure.
For any responsible gaming concern — big or small — betjam's support team is ready to help around the clock. Do not wait until things feel serious. Reaching out early is always the right call.
Email: [email protected]
Live Chat: Available 24/7 directly on the betjam platform
When you contact betjam about a responsible gaming matter, please mention it at the start of the conversation so the team can prioritise your request. All responsible gaming requests are handled by trained staff and treated with the highest level of confidentiality.